NOTE: Any item covered in a hazardous substance (mold, bugs, mildew, gasoline, body fluid) should not be kept on the damaged shelf. Place in a secure ZipLoc bag. Copy down the barcode number, then discard the item outside in the dumpster. Add a charge to the Patron Account immediately. Make a note when you add the charge that it had to be disposed of due to its condition.
On this page you’ll find:
Your Items Returned Damaged to You
- Location notifies patron that item is damaged and there will be a charge
- Location adds charge to the Patron Account
- Location attaches a copy of the damaged notification to the item and places on appropriate shelf
- If patron pays for item, location gives item to patron
- After 30 days, location pulls the item and discards it
IndyPL or Other Location Items Returned Damaged to a Shared System Location
- Patron returns damaged IndyPL item to Shared System location
- Staff member writes down patron name and attaches note to item.
- Location notifies patron that item is damaged and there will be a charge
- Location adds charge to the Patron Account
- Location checks item out to Damaged Shared System Card – 21978066743818
- Locations fills Shared System online form: https://forms.gle/LhtQQHEDT1cmHUsK6
- Sh Sys receives notice that form has been filled in
- Sh Sys withdraws item from system
- Location attaches a copy of the damaged notification to the item and places on appropriate shelf
- If patron pays for item, location gives item to patron
- After 30 days, location pulls the item and discards it
Your Items Returned Damaged to a Branch
- Patron returns damaged Shared System item to branch
- Branch fills out IndyPL’s “Damaged Item Form”
- After filling out the damaged form, branch attaches it to the damaged item
- Branch composes and mails a damage letter
- Branch charges the patron
- Branch checks item out to Damaged Shared System Card – 21978066743818
- Branch fills out Shared System online form: https://forms.gle/LhtQQHEDT1cmHUsK6
- Sh Sys receives notice that form has been filled in
- Sh Sys withdraws item from system
- Branch attaches a copy of the damaged letter to the item and places on appropriate shelf
- If patron pays for item, branch gives item to patron
- After 30 days, pull the item and throw away
Items in Poor Condition Sent to Fill a Patron Request
- Item comes in from another location in poor condition to fill a hold at your location and you do not wish to give to your patron
- Check item in
- Say no, you do not want to hold for patron
- Say yes, you want to renew request for patron (NEVER delete a request)
- Check item out to Damaged Shared System card 21978066743818
- Complete form at : https://forms.gle/LhtQQHEDT1cmHUsK6
- Sh Sys office receives notice that form has been filled in
- Sh Sys office makes item holdable only at owning location
- Attach a polite note about damage to item (i.e, don’t want to further damage this item by checking it out to a patron)
- Send item in interoffice library envelope back to owning location to prevent it from trapping a hold
- Owning location checks item in (no hold will be trapped unless someone at their location has requested the item)
- Owning location evaluates whether to keep or withdraw item