Troubleshooting Problems with Online Resources

Most of our online resources have a help menu item somewhere on the first page. Use that if you’re having trouble inside the resource.

If you’re having trouble getting into the resource, check to see if other library card numbers are able to get in. Make sure the library card number being used hasn’t expired. If it doesn’t seem to be an issue with the library card number, call the IT Help Desk at 317-275-4900.